David999
Print Lurker
- Joined
- Feb 28, 2025
- Messages
- 1
- Reaction score
- 0
- Points
- 1
- Printer Model
- ET-3850
Epson printer: ET-3850
System: Win11
Firmware: 05.13.XB22P1
After installing Epson software on a new workstation and also completing a clean install of Win11 on my laptop, my lightly used Epson ET-3850 (344 total pages placed in service 31-Dec-2023) no longer prints color... not a drop. I have uninstalled and reinstalled the Epson software, tried all the available drivers offered by Windows, and tried printing from another laptop which had never been updated. Given that the printer was printing color as recently as 6 weeks ago, and not one drop of color appears on the nozzle check or on printouts of color documents, and "grey" shading (Hex: #BFBFBF - 191/191/191) does not print, it appears to be a software/firmware issue (the latest firmware was installed today 28-Feb-2025). It is possible that I set a no color option for a print job or a nozzle cleaning in the last few weeks or updated the software while Black/Greyscale was selected but, if so, the settings appear on color now (see below). Epson is unable or unwilling to provide a firmware rollback. (I also completed the online Epson troubleshooting and completed a session with Epson support.) There are suggestions online that changing the settings (e.g., color mode) may unbrick an Epson printer stuck in black only but what I tried did not work. Any recommendations for how to unbrick the color on my ET-3850 would be welcome.
David
EPSON ET-3850 Series Driver Settings
Color : Color
Paper Source : Paper Cassette
Document Size : Letter (8.5 x 11 in)
Borderless : Off
Orientation : Portrait
Paper Type : Plain Paper / Bright White Paper
Quality : Standard
Quality Detail : Level 3(43)
Reduce/Enlarge Document : Off
2-Sided Printing : Off
Create Folded Booklet : Off
Pages per Sheet : Off
Poster : Off
Copies : 1
Collate : On
Reverse Order : On
Rotate 180° : Off
Mirror Image : Off
Color Management : Color Controls
Color Mode : EPSON Vivid
Gamma : 2.2
Edge Smoothing : On
Color Universal Print : None
Anti-Copy Pattern : None
Watermark : None
Header/Footer : Off
Emphasize Thin Lines : Off
Emphasize Text : Off
Bidirectional Printing : On
Fix Red-Eye : Off
System: Win11
Firmware: 05.13.XB22P1
After installing Epson software on a new workstation and also completing a clean install of Win11 on my laptop, my lightly used Epson ET-3850 (344 total pages placed in service 31-Dec-2023) no longer prints color... not a drop. I have uninstalled and reinstalled the Epson software, tried all the available drivers offered by Windows, and tried printing from another laptop which had never been updated. Given that the printer was printing color as recently as 6 weeks ago, and not one drop of color appears on the nozzle check or on printouts of color documents, and "grey" shading (Hex: #BFBFBF - 191/191/191) does not print, it appears to be a software/firmware issue (the latest firmware was installed today 28-Feb-2025). It is possible that I set a no color option for a print job or a nozzle cleaning in the last few weeks or updated the software while Black/Greyscale was selected but, if so, the settings appear on color now (see below). Epson is unable or unwilling to provide a firmware rollback. (I also completed the online Epson troubleshooting and completed a session with Epson support.) There are suggestions online that changing the settings (e.g., color mode) may unbrick an Epson printer stuck in black only but what I tried did not work. Any recommendations for how to unbrick the color on my ET-3850 would be welcome.
David
EPSON ET-3850 Series Driver Settings
Color : Color
Paper Source : Paper Cassette
Document Size : Letter (8.5 x 11 in)
Borderless : Off
Orientation : Portrait
Paper Type : Plain Paper / Bright White Paper
Quality : Standard
Quality Detail : Level 3(43)
Reduce/Enlarge Document : Off
2-Sided Printing : Off
Create Folded Booklet : Off
Pages per Sheet : Off
Poster : Off
Copies : 1
Collate : On
Reverse Order : On
Rotate 180° : Off
Mirror Image : Off
Color Management : Color Controls
Color Mode : EPSON Vivid
Gamma : 2.2
Edge Smoothing : On
Color Universal Print : None
Anti-Copy Pattern : None
Watermark : None
Header/Footer : Off
Emphasize Thin Lines : Off
Emphasize Text : Off
Bidirectional Printing : On
Fix Red-Eye : Off
