I can see that, but it appeas the failure rate is low so I wouldn't worry too much about having a customer service problem - at least with the well packaged RNB unit. The Chinese company seems concerned about their customers too though as I did get a reply from Rachel thanking me for giving them to opportunity to try for my business and she understood price was the determing factor. With customer service being so good about answering questions and following up I think I could order from them without losing much sleep too.
Shipping is a little high, but the cost of the resetter is less than a set of new cartridges so it's reasonable enough for me, and it's really nice to have my ink level monitor back - I don't care if the price drops $20 in the next couple weeks -> it was worth it to me to have it NOW!
Shipping is a little high, but the cost of the resetter is less than a set of new cartridges so it's reasonable enough for me, and it's really nice to have my ink level monitor back - I don't care if the price drops $20 in the next couple weeks -> it was worth it to me to have it NOW!