Latest:
First two points:
1) I cleaned both pads as best I could. The pigment black pad has permanent splotches of black here and there on one side and a line of black extending almost all the way down the middle on the other. I seem to be able to blow or suck air through it. The other pad cleaned up nicely with no splotches.
2) Still seems that without the pad, the wells both drain something when I run a clean cycle (even if it's just pigment black, both wells look like they drain some).
Followup
1) I still don't think this has anything to do with the printhead or cartridge (I now have 2 of each, and it's the same behavior)
4) I've purchased the PDF manual, and should have it soon
And now, I tried my own method of unclogging the tubes, which looks like it's failed. I took a finer gauge blunt syringe needle, bent it more than 45 degrees on a curve, filled my syringe with ammonia cleaner, and tried forcing it into all the well ports. In all cases, fluid shot back up and filled the wells. I did this for about 10 or 15 minutes off and on while I waited for the pads to soak. I also sucked fluid back out from the wells and tried to do the same from the ports. My impression is that all of the ports are closed at the bottom when the printer isn't cycling, so this probably isn't a real solution, but I'd be interested to hear otherwise (if you think I should be able to shoot fluid through the tubes when the printer's unplugged).
At this point, I guess I'm looking at stripping the thing down once I have the manual and looking for a clog, because I'm still where I started with no printing of pigment black. This must be a really bad clog or an entirely disconnected drain tube. I'm not sure if it's time to just get rid of the thing, but I guess I'll give a fix one more go.
First two points:
1) I cleaned both pads as best I could. The pigment black pad has permanent splotches of black here and there on one side and a line of black extending almost all the way down the middle on the other. I seem to be able to blow or suck air through it. The other pad cleaned up nicely with no splotches.
2) Still seems that without the pad, the wells both drain something when I run a clean cycle (even if it's just pigment black, both wells look like they drain some).
Followup
1) I still don't think this has anything to do with the printhead or cartridge (I now have 2 of each, and it's the same behavior)
4) I've purchased the PDF manual, and should have it soon
And now, I tried my own method of unclogging the tubes, which looks like it's failed. I took a finer gauge blunt syringe needle, bent it more than 45 degrees on a curve, filled my syringe with ammonia cleaner, and tried forcing it into all the well ports. In all cases, fluid shot back up and filled the wells. I did this for about 10 or 15 minutes off and on while I waited for the pads to soak. I also sucked fluid back out from the wells and tried to do the same from the ports. My impression is that all of the ports are closed at the bottom when the printer isn't cycling, so this probably isn't a real solution, but I'd be interested to hear otherwise (if you think I should be able to shoot fluid through the tubes when the printer's unplugged).
At this point, I guess I'm looking at stripping the thing down once I have the manual and looking for a clog, because I'm still where I started with no printing of pigment black. This must be a really bad clog or an entirely disconnected drain tube. I'm not sure if it's time to just get rid of the thing, but I guess I'll give a fix one more go.