CakeHole
Print Addict
- Joined
- Jun 25, 2014
- Messages
- 615
- Reaction score
- 455
- Points
- 163
- Location
- United Kingdom
- Printer Model
- Canon MP610
NO that will not had been set up for "emergency" use. If they had done that (IE found a line that worked say because all the others were chopped in half) they would had lifted your number to that line (basically connect you on a different cable/a line NOT in use and then allocate your phone number to it).
Your calls INDEED will go to that NEW numbers bill if things are back to normal before the next billing period for that number. HOWEVER if anyone else now has your OLD number the calls they make will end up on your bill.
One of a few things has happened here......
1) your line was dead and beyond repair for whatever reason (which is rare) so they have migrated you to a new line and forgot to allocate your number to it. In most cases an easy fix, sometimes without even needing an engineer, getting a phone drone to understand it though is another thing.
2) the whole thing has been a right (BLEEP) up and the MANY in the area now have different numbers (this would be even more rare). Ask neighbours ESPECIALLY TALK TALK users if they have a line back and if they do is it their old number.
3) One of TWO likely things....... As a Talk Talk customer you use something call LLU, basically that means at the exchange you connect to Talk Talk equipment rather than BTs. A piece of Talk Talk equipment has ended up fried, they have replaced it and their customers either now have no line still or they have (BLEEPED) it up and connected some people back incorrectly on the ports of the line card leaving you all with either half working phone, half working internet, nothing working or a connection that works but has no services applied properly to it (if you subscribe to an answerphone service try that and see if it now works i bet it dont).
4) The second of the most likely... Talk Talk being a LLU had fried/equipment fail and now rather than do the hard work of tracing all lines or paying BT wholesale to migrate customers numbers back to what they were have now just allocated you all new phone number (if you get a paper bill you will soon know as your next paper bill will have the NEW number on it with your name). This is quite common, if you migrate your phone from BT to Talk Talk, Sky and other LLU providers sometimes they just allocate a new number instead (can sometimes be cheaper than paying BT to migrate your old number to their network). Its also why if you read the small print for LLU providers it says something like "Migrate your number to us" with some even smaller print elsewhere saying basically "where possible".
Of all the above number 4 is the only one you should not worry about unless you want your old number back, in that case still chase them. If its 1 or 2 then you MUST chase them, its will cause nothing but issues in the future, if its number 3 HOPE and PREY Talk Talk know what they have done with the new set up (Talk Talk rarely have a clue so watch your bill).
PS does the NEW phone number still have the same area code and first digit number of the actual phone number compared to the old one???????
Your calls INDEED will go to that NEW numbers bill if things are back to normal before the next billing period for that number. HOWEVER if anyone else now has your OLD number the calls they make will end up on your bill.
One of a few things has happened here......
1) your line was dead and beyond repair for whatever reason (which is rare) so they have migrated you to a new line and forgot to allocate your number to it. In most cases an easy fix, sometimes without even needing an engineer, getting a phone drone to understand it though is another thing.
2) the whole thing has been a right (BLEEP) up and the MANY in the area now have different numbers (this would be even more rare). Ask neighbours ESPECIALLY TALK TALK users if they have a line back and if they do is it their old number.
3) One of TWO likely things....... As a Talk Talk customer you use something call LLU, basically that means at the exchange you connect to Talk Talk equipment rather than BTs. A piece of Talk Talk equipment has ended up fried, they have replaced it and their customers either now have no line still or they have (BLEEPED) it up and connected some people back incorrectly on the ports of the line card leaving you all with either half working phone, half working internet, nothing working or a connection that works but has no services applied properly to it (if you subscribe to an answerphone service try that and see if it now works i bet it dont).
4) The second of the most likely... Talk Talk being a LLU had fried/equipment fail and now rather than do the hard work of tracing all lines or paying BT wholesale to migrate customers numbers back to what they were have now just allocated you all new phone number (if you get a paper bill you will soon know as your next paper bill will have the NEW number on it with your name). This is quite common, if you migrate your phone from BT to Talk Talk, Sky and other LLU providers sometimes they just allocate a new number instead (can sometimes be cheaper than paying BT to migrate your old number to their network). Its also why if you read the small print for LLU providers it says something like "Migrate your number to us" with some even smaller print elsewhere saying basically "where possible".
Of all the above number 4 is the only one you should not worry about unless you want your old number back, in that case still chase them. If its 1 or 2 then you MUST chase them, its will cause nothing but issues in the future, if its number 3 HOPE and PREY Talk Talk know what they have done with the new set up (Talk Talk rarely have a clue so watch your bill).
PS does the NEW phone number still have the same area code and first digit number of the actual phone number compared to the old one???????
