I had such an unusually awful experience with inkfilling.com, I felt compelled to post about it.
I decided to purchase their 60ml bulk inks for Canon CLI-221/ PGI-220 cartridges (Unikit). I submitted the order for the ink and a syringe kit online and then less than an hour later heard from my coworker that we already had another brand of kit in the office (Image Specialists 100ml). I immediately sent an email (as the preferred method of communication they indicated in the invoice email to me) to the vendor to cancel the order, noting the reason and asking for a response on how to proceed. No response given for one and a half days. Then I receive a notice that the item has shipped. As soon as I got the notice, I decided to call in and try to cancel the shipment to save a return cost. Tremendous hassle. They pestered me over the reason behind the cancellation, saying I would eventually need the ink, etc. Really, it was like being chastised over the phone by some guy I don't know for making this simple mistake. So the guy said I would need an RMA number to make a return because the thing shipped out already. I ask him for one. He won't give me an RMA until I try to refuse the shipment. Really. So of course I am not around when the thing is delivered and have to call again to get an RMA. (Note that I never tried to get the RMA through email because of the lack of response to my initial request. Perhaps I should have tried though, given what happened my second time with them on the phone.) When I call to get another RMA, I get a second dressing down from another fellow who asks me why I made the initial order when..., blah, blah, blah. Now I am getting tired of this and just want the RMA to get my refund. He notes that a 15% restocking charge would be levied in cases of customer error. I knew the guarantee agreement contained a provision on this fee, but that it may be waived. I tell him that I think it should be waived, given that I tried to cancel the order before it was shipped and that they made no response to my request. He says they always try to work with the customers and make them happy, etc. No direct answer to my request that the fee be waived. So I get the RMA, send back the package on my own dime, and wait for five days to get the refund applied to my credit card. Guess what? They levied the 15% fee.
I have quite a bit of experience making purchases online, and this experience was light years beyond bad for me. No friendliness, no ease of return, no response to my requests. Caveat emptor if you decide to do business with this vendor.
I decided to purchase their 60ml bulk inks for Canon CLI-221/ PGI-220 cartridges (Unikit). I submitted the order for the ink and a syringe kit online and then less than an hour later heard from my coworker that we already had another brand of kit in the office (Image Specialists 100ml). I immediately sent an email (as the preferred method of communication they indicated in the invoice email to me) to the vendor to cancel the order, noting the reason and asking for a response on how to proceed. No response given for one and a half days. Then I receive a notice that the item has shipped. As soon as I got the notice, I decided to call in and try to cancel the shipment to save a return cost. Tremendous hassle. They pestered me over the reason behind the cancellation, saying I would eventually need the ink, etc. Really, it was like being chastised over the phone by some guy I don't know for making this simple mistake. So the guy said I would need an RMA number to make a return because the thing shipped out already. I ask him for one. He won't give me an RMA until I try to refuse the shipment. Really. So of course I am not around when the thing is delivered and have to call again to get an RMA. (Note that I never tried to get the RMA through email because of the lack of response to my initial request. Perhaps I should have tried though, given what happened my second time with them on the phone.) When I call to get another RMA, I get a second dressing down from another fellow who asks me why I made the initial order when..., blah, blah, blah. Now I am getting tired of this and just want the RMA to get my refund. He notes that a 15% restocking charge would be levied in cases of customer error. I knew the guarantee agreement contained a provision on this fee, but that it may be waived. I tell him that I think it should be waived, given that I tried to cancel the order before it was shipped and that they made no response to my request. He says they always try to work with the customers and make them happy, etc. No direct answer to my request that the fee be waived. So I get the RMA, send back the package on my own dime, and wait for five days to get the refund applied to my credit card. Guess what? They levied the 15% fee.
I have quite a bit of experience making purchases online, and this experience was light years beyond bad for me. No friendliness, no ease of return, no response to my requests. Caveat emptor if you decide to do business with this vendor.
