Awful experience with inkfilling.com- stay away!

[Kevinator]

Yeah the original poster was unreasonable. People need to own up to their mistakes and not pass the buck on to others.

 

[Tin Ho]

I can't agree with that. Generally a customer has the right to cancel his/her order within some number of dates of purchase unless the purchase is a special order that the seller has to order it for the customer or the item purchased is clearly defined by the law that it can not be returned.

Have you ever returned something you bought from a store in a mall? Keep in mind you are protected by law that you have the right to return it with any reason including change of mind. Of course had you bought a car it would be unlikely you could return it with the reson of changing mind. This is the case that is spelled out by the law that you can not return it. But for most consumer items merchants are required to accept returns within a period of time of the purchase.

It is clear that the seller basically forced its way to make the customer to swallow it. Don't they have a return policy? If the order was made on a credit card just call the credit card company. The buyer will get his money back, believe me. The seller violates the law. If I were the buyer I would report it to the district attorney's office. The business will have to explain why the request for canceling the order was ignored and denied.

It's not the way for a decent business to treat its customer like that.

 

[Tin Ho]

Sounds like a great company to order from if you really want something.

Think about it from their point of view:

Awful experience with a customer--he orders something and we ship it out but he changed his mind and wanted to recover all his costs but didn't want us to recover any of our costs. Then to top it off, he bad-mouthed us on a popular website, even though we did everything we said we would do.

If you read the original post the buyer tried to cancel his order within hours of his order. It was not shipped out more than a day later. Obviously the customer's request was ignored. A return request was denied too. What a great customer service it was. A popular web site? maybe, until you run into a problem and they won't help you.

 

[ghwellsjr]

Here are the facts in the case as reported by topvar on his only posts to this forum:

1. He ordered something which he knew had a 15% restocking fee.
2. He tried to cancel the order by sending a single email (not on the phone) before it shipped so that he would not have to pay for shipping or the restocking fee.
3. He did not follow up on his email request until after he got an email that his item had shipped.
4. At this point, he made phone calls to try to get out of the shipping and restocking fees and was told that he should refuse the order apparently in order to accomplish this.
5. He did not refuse the order and made more phone calls to again recover his fees which he could not.
6. He comes to our forum with no past history of credibility and attempts to put the seller out of business.

There is a big difference between ordering something on a website which triggers an efficient automated process to fulfill that order and sending an email which needs to be read by a human being who then must take action to disrupt the automated process. Some vendors, like Amazon, have an automated process to cancel an order automatically and they actually send you an email when it is too late to cancel.

The seller did not refuse the buyer the right to return the order and get a refund (minus 15%). There are many stores that also charge a restocking fee for returned items. Why should he get out of paying that fee? Not only did he not want to pay the restocking fee, he also didn't want to pay any shipping charges even though he would not have had to pay the return shipping if he had refused the item. This is at a place of business, not a home. Why couldn't he have left instructions with someone else to refuse shipment? Does he have the same problem at his business that he complains about the seller--one part doesn't know what the other part is doing?

 

[Tin Ho]

First of all, I just want to remind you that as a consumer you have the right to cancel your order, or return a merchandise, with a very simple reason that you have changed your mind. What I am seeing is he is denied in many ways his right and you are calling him a bad person.

Here are the facts in the case as reported by topvar on his only posts to this forum:

1. He ordered something which he knew had a 15% restocking fee.

If you were to return a merchandise you would not be too happy for the restocking fee, Would you? It is perfectly normal to wish that the fee be waived. He asked to cancel his order moment after placing his order online. The seller shipped it regardlessly a day later. Why don't you ask why the seller ignored his email? They had a day to see the email and stop the shipment for him. They would have no restocking to do and could waive the restocking charge. What I see is the seller ignoring his cancellation request and shipped it anyway. Will you consider this excellent business practice, excellent customer service?

2. He tried to cancel the order by sending a single email (not on the phone) before it shipped so that he would not have to pay for shipping or the restocking fee.

As he said he thought emailing is their preferred communication method. He trusted that it would be enough. Had he called they could still deny that he had called to cancel his order still anyway. This happened to me before. I had to call my credit card company to stop the charge to stop a seller from shipping the thing I did not want. I called but the seller was reluctant to cancel my order. You can't blame the buyer for not making his request to cancel his order on the phone.

3. He did not follow up on his email request until after he got an email that his item had shipped.

How could he have followed up? Keep sending emails, or keep calling? The seller had more than one day before shipping. Why don't you ask why the seller shipped it no matter what? Did they see the email from the buyer? Obviously it is likely it was ignored.

4. At this point, he made phone calls to try to get out of the shipping and restocking fees and was told that he should refuse the order apparently in order to accomplish this.

He tried to get a RMA number in order to return it. I would try to get as much refund as possible. The seller apparently was reluctant to give a RMA number first. Getting a RMA number is an industry standard. The seller may deduct the shipping charge and a 15% restocking fee if they don't want future business from this buyer. That alone is enough to consider the seller one to avoid. But if it took many phone calls to get the RMA authorized you can see that the seller did not give a damn to the customer. What a great business it is to do business with?

5. He did not refuse the order and made more phone calls to again recover his fees which he could not.

What do you mean by refusing the order? He requested to cancel the order. The seller shipped it regardless. Are you trying to say when the postman came he should refuse it? That won't work. You would end up losing everything. The seller could say it was shipped and delivered. They could say the buyer should request RMA to send it back. By refusing it the buyer fails to follow the procedure. It would be silly to refuse the merchandise from the postman. Why do you have to keep calling? Why is it your fault if you did not? Do you keep calling to check if a seller does receive your order? I guess not. Why do you have to keep calling to make sure the seller did cancel your order?

6. He comes to our forum with no past history of credibility and attempts to put the seller out of business.

I can't believe that I am hearing this. What credibility or past history do I need to have in order to come to this forum to complain about a merchant? Trying to put a seller out of business? From what I hear the seller is the one to be condemned. It is not the way American business treat customers. I could buy something from Costco then return it months (maybe years) afterwards and I do not need to have a receipt. As long as it is still not used (maybe used as well) and except a few specific items most merchandises at Costco can be returned like that. What I see is not how a decent company should treat their customers. They don't care about future business from the customer.

There is a big difference between ordering something on a website which triggers an efficient automated process to fulfill that order and sending an email which needs to be read by a human being who then must take action to disrupt the automated process. Some vendors, like Amazon, have an automated process to cancel an order automatically and they actually send you an email when it is too late to cancel.

The buyer did order online. The seller is nowhere near the size of Amazon and probably did not have such a automated system. I doubt they have more than a handful of people running the business. It looks to me the buyer's email was totally ignored. Let's say if the email was lost so the order wasn't canceled but why reluctant to authorize RMA?

The seller did not refuse the buyer the right to return the order and get a refund (minus 15%). There are many stores that also charge a restocking fee for returned items. Why should he get out of paying that fee? Not only did he not want to pay the restocking fee, he also didn't want to pay any shipping charges even though he would not have had to pay the return shipping if he had refused the item. This is at a place of business, not a home. Why couldn't he have left instructions with someone else to refuse shipment? Does he have the same problem at his business that he complains about the seller--one part doesn't know what the other part is doing?

If you were the buyer you would have tried to get waived for the restocking fee. It is your money. I don't believe you would feel 100% happy to be charged. The buyer did agree to be charged for the restocking fee. His overall experience with the merchant was negative and if I were him I would be the same to. I can't believe that you ask him to have good history and credibility at this forum to condemn the seller here. What if he came here to praise the business? Does he need credibility to do that too? A restocking fee is a bad business practice. Decent businesses do not punish their customers for returning a product. Let me remind you. AS an American consumer You have the right to cancel or return a merchandise. You should be treated decently if they do want to serve their customers and want their future business. Restocking charge is not the norm of AMerican businesses. I usually avoid doing business that charge a restocking fee on items that are not special ordered. I deal with a local business that has a restocking fee policy. But they never enforced it to my special order items that I needed to return. They continued to get my business. Had they enforced it once they would have been tossed and I would not look back for them.

 

[slocumeddie]

WOW !

We have dueling Inkjet Masters!

Let's use the forum to help one another solve problems..............................

 

[ghwellsjr]

This company may have changed some of their policies since the time this incident occurred a couple months ago, but if you study their currently published policies here, you will see that:

1. They require a cancellation to be done by phone and not by email.
2. A 15% restocking fee may be applied to returns due to customer error.
3. The original shipping fee is non-refundable.
4. The buyer is responsible for the shipping cost of a returned item.
5. A refused package will get a full refund (minus original shipping cost).

It seems so clear to me. Had the buyer made a phone call, he probably could have canceled the entire transaction for a full refund.

Had the buyer refused the package, he would not have had to pay return shipping fees (because there wouldn't have been any) and he wouldn't have been charged the 15% restocking fee. There is no need for an RMA on a refused package. This is what the seller was trying to get the buyer to do. A refused package receives the same tracking, insurance and responsibility that the seller originally paid for. There is no risk to the buyer to refuse a package.

This forum does not permit a new user to praise a business. That's called spam and if reported will probably be deleted and the user may be banned. (See post #6.) So, yes, he does need credibility to praise a business and I probably should have reported this thread instead of responding to it so that it could have been quickly dispatched. However, I was trying to get topvar to see the situation from the seller's point of view to defuse his anger.

Where did I call topvar a "bad person", either directly, indirectly or by insinuation?

 

[__-_-_-__]

you got what you paid for.
next time make sure you really want to buy a product.

 

[nche11]

If newbies are not allowed to post bad/good experiences with any vendor it is censorship to this forum. I agree the OP's post was appropriate. If you buy something from a vendor and your purchase went smoothly it does not tell if the vendor is a great one or not. A vendor may be great if you run into a problem and the vendor goes extra miles to help you you. It did look to me that the OP ran into a problem (they already had Image Specialists ink in the office) but the vendor was no help. The vendor may have considered that they had followed their own policies but the truth was the customer got no help and struggled to get the ink returned. Why do we want to censor this kind of report from newbies? If we do we will probably never find truth about some vendors.

 

[The Hat]

I think by now this tread should have run its course, or does anybody else want to add their comments.
Weve being over the rights and wrongs several time now and most right minded people who read the tread from the start will be able to make their own judgements.
Lets get back to helping the good people on here I say..