Xp-15000 loads paper very fast (and noisy) and than it got stuck

FvN

Newbie to Printing
Joined
Jan 16, 2023
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Printer Model
P700
Hi everyone
My xp-15000 is acting very strangely, it 'eats/sucks' the paper very quickly in the printer with a lot of noise and then it gets stuck, after taking all the paper out I sometimes get the message that I have to restart the printer with 000061 or 000063 underneath (I can't find what that means).all firmwares etc are up to date

Relevant software and hardware that I use MacOS 15.3.2, all software (affinity, word, photoshop etc)

What I have already found or tried
- cleaned rolls
- ran extra thick paper through it, same result
- unplug everything and waited 10-60 minutes and turn it on again
- install new printer driver on computer

I hope someone can help me.
Thanks in advance!
 
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