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3dogs
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If I understand... the person that setup the computer made a complete backup before the upgrade to the drive, and this complete backup was 100% a copy of the original data. Then your person did an upgrade to Windows 10 on the computer with Win 7 on it. A "clean install" was not done, just an in place upgrade, like a gigantic Windows update.
A friend "suddenly" could not open his images with any app as they somehow had been renamed to a file type / attribute called ".rtx" which Adobe Acrobat thought was its file. This occurred a week or so after I copied all his images - thousands - from his old boot hard drive onto a new SSD in his new computer. I used a batch file rename app to rename all the .rtx to .jpg in one fell swoop and he is back in business. I have no idea how it happened. The images all copied properly and were accessible after the copy process. A week later they were not accessible. My friend has a habit of getting himself in trouble.
- Is the data - the images - on the drive? Can you see them using File Explorer?
- Is the data on the drive but now called something else, either renamed files or a different extension (the 3 letters after the "." in the file name like ".jpg")? If the files have a different extension then they will also have a different icon representing this new file type or attribute as Windows will call it.
- Does Lightroom work at all. Will Lightroom function properly if you put a couple new images on the drive?
The moral of this story is see if the images are still on the drive but now called something else. If the images are not on the drive, regardless of their name or extension, then you have a handy dandy back up to copy them back on your new computer's drive.
Before updating or reinstalling Lightroom, it would be best to consider the information in the following links.
https://www.lightroomqueen.com/lightroom-and-windows-10-compatibility/
http://blogs.adobe.com/crawlspace/2015/07/photoshop-and-lightroom-compatibility-with-windows-10.html
In the first link, note the section on File Permissions and the Catalogue not working. There is a link to the fix.
The first thing to do is make sure your images are still on the drive. Next is consider the links I posted, which may be a job for your computer guy to read and decipher. There is a lot there and I have only read a couple links from my Google search.
Maybe there is an incompatibility of your version of LR with Windows 10 or corruption occurred during the upgrade. Hopefully the solution is contained in either the links or recommendations in this post. The difficulty is recognizing the problem properly so that you can identify someone else's resolution as the correct fix. This is why I asked for you to be as specific as possible as well as complete in your description. Sometimes what you leave out telling makes the difference in resolving your issue.
Win 10 replaced installed Win7 yes on BOTH machines.
I'll get the BIG machine out of the way first.
Current status :
Other than Lightroom CC, Photoshop CC and Bridge, everything that was there, is still tho I have not as yet delved into any of them.
Lightroom had some images in it prior to the upgrade...ALL gone from the Lightroom CC contents screen. It's no saying cant find.....simply squeeky clean.
C: Drive my Primary SSD a CorsairForce LX 500GB. Is now squeeky clean aside of system files . LightroomCC , Photoshop CC - are gone
D: Drive Samsung SSD 850 PRO 512 GB is my workspace - squeeky clean aside of system files.
E: Drive is a 2TB HDD...no idea what brand at this stage.
Bridge is also empty.
I will look at the small computer tomorrow. That is the one I have been using most.
Cheers