Question about Canon ImageClass/i-SENSYS page count resets

Hogwild

Printer Guru
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Canon D1350, Canon IP6600D
Would someone please clarify something for me. I recently repaired an MF217w. What puzzles me is that the page counter read: "74" after, I'm guessing at least a few thousand pages were printed in total.

I know most lasers have a reset function, but I thought that was generally intended for service techs. and not supposed to be common knowledge. However, I discovered this printer had a way to do a page count reset from the control panel, in a fairly easy and obvious way. Why would Canon do that? And why would a user want to reset total page count.

Even more strangely, a Canon support rep. told me there's no way to know what the actual total page count is once a reset is done. Is this correct? If so, why would Canon make this design decision?
 
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