Panasonic KX-MB271 Printer/Scanner; scanner function

videobruce

Printer Guru
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Printer Model
Canon IP4300 & Panny KX-MB271
Out of the blue (well almost) the Scanner function has stop working. The machine goes thru the cycle of scanning, but no file is produced. I've never had a problem with this on more than one of theses printers. Here is what I have done;

Did a search, but nothing other than a bad MS KB update that I didn't do,,
Removed and re-install the software & drivers and the update files. I have done that up to three times,
Disconnected this machine and connected another of the SAME model repeating the uninstall and re-install process,
Tried my back up, bootable HDD (D drive) )w/ the same O/S (that I rarely use, it's only for backup if I get a virus which hasn't happened in years),
Tried another USB cable,
Ran numerous A/V programs, all showed clean.
None of that fixed the problem. I thought it was a MS file thing (missing or corrupted helper files (dll's etc), but when the other drive failed I ruled that out.
The printer works fine, I can send jobs to the printer, but the scanner doesn't send the scan to the PC.


Win 7 Pro x64 on a AMD based Tower.


Any ideas??
 
Last edited:

videobruce

Printer Guru
Joined
Nov 8, 2006
Messages
170
Reaction score
21
Points
148
Location
New York State
Printer Model
Canon IP4300 & Panny KX-MB271
I should add, this is not the deal with that MS KB update causing a similar problem. That update was never installed.
 
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