If you read what I have written about Epson Printheads, then I did mention that the issue if air entering the nozzles is statistically based. Whether it happens each time or not etc is based on a lot of factors. However the printer does try and take care of it the best it can based on estimates by the engineers. If the estimate is wrong, then air gets in and is not flushed out. Now based on what I have seen, in your submission, initially there were a lot more than 3 missing steps. I picked it up right away. The fact that even when you looked and did not pick them up, tells me that text was being printed and there were missing gaps but you never noticed. This is expected. If the printer is used like this everyday for a period, it is not good and a real clog can develop because of this. I fear this is what happened in your situation.I tried he multiple cleanings with overnight resting and no luck. I let the printhead sit on both Windex and (IJM) PiezoFlush saturated folded paper towels overnight and that didn't help. I cleaned the parking pads and wiper blade at the same time (as shown by Dana (IJM)) and it had no changes on the letter smudging for me. In fact there seemed to be very little build up on the wiper. I then tried to use the IJM squirter tool that fits over the ink nipple and lets one pressure inject either Windex or PiezoFlush through each print nipple (with the printhead over paper towels to catch the runoff) and that didn't work - in factm I lost all the channels after a nozzle check and head clean, Repeating, I finally got the black channel back (with the same misses as I started) but the cyan, magenta, and yellow channels stayed totally gone. Repeated the head soaks and cleaner injections and finally called it a day and returned the printer to Costco. I did not try to clean the timing strip, and now I can't because the printer has gone back to Costco.
I've had the printer for about 9 months and printed almost daily on it! During the summer we were away on vacation in Maine during the weekdays, but, returned home on most weekends and again printed whenever I was home. I don't think the printer was ever really idle for more than maybe 7-8 days. My R2880 has sat for months unused and after an auto clean is always ready to rock and roll. Not so with this WF printer. Mikling said in an earlier reply the precision core heads from Epson seem to be more prone to issues than other Epson heads.
On photos, we would see some minor banding right away on text, a few missing bars can go undetected.
Precision Core printheads are really a newer way of fabricating the printhead and squeezing more nozzles in less space. It is a breakthrough for Epson as previously their printheads were very costly to manufacture. I'm not sure it is a technology for better reliability. It could be, but its main reward is lowered cost per nozzle.