Not able to enter service mode on Canon Pro-10s

[brvno]

Hi community, I have a Canon Pro-10s and wanted to enter the service mode so I can use the service tool. I tried using the method suggested for this printer:

1. With printer off press both power and resume button
2. After printer turned on release resume button and then press the resume button for 5 times

When I press the resume button 5 times, the white and orange LED light up alternately. But when I release the buttons after pressing the resume button the 5th time, the orange LED stays on and nothing else happens. The printer does not react to any buttons and I have to remove the power cable. Is there something wrong with the procedure or does there seem to be a problem with my printer?

Any help appreciated!

 

[The Hat]

You will need a service tool App to get anywhere with your Pro 10, and trying to enter service mode just for the sake of it can cause the printer to lock up and you may not be able to enter the service more even if you get the correct Service Tool..

I have a Canon Pro-10s and wanted to enter the service mode

Anyway why do you want to enter service, is there a problem with the printer..

 

[brvno]

Thank you for this feedback. I do have the app, but because I am not able to activate the service mode on the printer I cannot connect the app to the printer. As stated, I always end up with the orange (amber) LED lighting and the printer not reacting.

I do want to enter the service mode because my original printhead is broken and I bought a new one on ebay. But this new printhead wont work leaving the printer blinking orange and white.

 

[The Hat]

I do want to enter the service mode because my original printhead is broken

You need to use the Service Tool App very carefully because it can be destructive and render your printer useless..

I bought a new one on ebay. But this new printhead wont work leaving the printer blinking orange and white.

That’s a completely different problem, and going into service mode won’t help you in any way..
The only place to purchase a Brand new print head is in an Authorised Canon dealers or the Canon Inc. website, EBay is full of refurbished print heads that usually don’t work, and are a waste of money..

Even a trusted member on this forum sometimes has one for sale and are safe to purchase from.. Sorry you got caught out..

 

[brvno]

Thank you for this valuable information!