MP780 No Dial Tone

SCGUY99

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The printer head on my Canon MP780 broke and I purchased another MP780 on Craigslist that prints beautifully. It is connected to an iMac via a USB cable. One telephone line cable goes from the wall to the MP780, and the other from the MP780 to the telephone. I read the owners manual and made sure the lines were connected properly. Sometimes, when I pick up the phone to make a call, I get no dial tone and the MP780 makes a clicking sound. I have tried using different telephones and it didn't solve the problem. The phone works fine by itself when connected to the wall outlet. It's only when I have it connected to this new MP780 that there is a problem. I even tried changing telephone lines/cables to no avail. I either get no dial tone or I get a clicking sound from the AIO when I pick up the phone to make a call. It's a sporadic problem. When there is no dial tone, the telephone also doesn't ring, so I have no idea if voice calls are also coming in as well. Any ideas on what the issue could be? I don't know if it's an issue with the MP780 or the telephone line itself.

I still have my old MP780 with the bad printhead. When I connected the telephone lines to it, I get a dial tone and am able to send a fax. If there is no easy fix to the newer MP780 that has a dial tone/fax issue, can I take the printhead from the newer MP780 and put it in the old MP780 and continue using the old MP780?
 

stratman

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SCGUY99 said:
The printer head on my Canon MP780 broke...

... can I take the printhead from the newer MP780 and put it in the old MP780 and continue using the old MP780?
Depends on the initial problem. What happened to the first print head and printing. Describe "broke".
 

SCGUY99

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The alarm light flashes and nothing prints. I tried soaking the printhead in Windex and it didn't make a difference.
 

stratman

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You need to be more specific than that. Number and pattern of flashing lights. Is there more than one color light flashing? Do you get an error message on the monitor? Anything else unusual happen before the error?
 
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