local canon service center sneer down their clients

[Smile]

Ok... Appreciate this is an emotive subject but given the information available the points I made would be valid.

Give the detail you've since provided it's pretty obvious they're trying to play your customer for an idiot and the only recourse is to talk direct to Canon. My advice would be to look up the head office for the nearest country and work your way through until they realise you're not going to give up... Given the comment you made about the DSLR's and Germany, perhaps that's the place to start.

It's a mystery to me how canon can declare service centers and even list them on their website if they do not know what they are doing? Especially if you buy something more expensive than A3 printer the half of the puzzle what to buy is how good is support for a given product.

Obviously that is what should be asked when investing your money in any product.

 

[websnail]

Can't argue there.... Unfortunately it's not just Canon but other brands that get this sort of behaviour... I've had more than a few customers complain that their Epson printers have been "serviced" by a service centre that charged them between 40 and 120 only to discover that all the techs had done was reset the waste ink counter and leave the pads without changing them. Criminal but difficult to prove unless you're switched on from the start and recording all the evidence.

 

[The Hat]

I think you have said it all in the post above, youre not happy with this service centre.

Dont deal with them anymore and I would advise you to contact Canon directly and complain very strongly
in the way you have been treated and are totally unhappy with their Authorised service centre conduct.

Then go on to explain what your original problem was and how their Service centre couldnt,
didnt or were unable to fix the problem and have left your printer totally unusable.

I too had an unhappy experience with an Authorised Canon Service centre once myself;
I lost a good printer and ended having to buy a new one which incidentally was a Pro 9500,
so you have my sympathy.
Go kick some ass..

 

[Smile]

Thank you for all the positive thoughts and understanding. It's good to know the are others that also think the same.

 

[Smile]

The printer was sent to Germany service center for final conclusion to declare it OK, or defective. The whole checkup was about 3 weeks and after that the seller returned money to the customers bank account. No information about what was found by Canon service center was disclosed.

One can begin to thing was the printer sent to Germany at all. But at least the customer got their money back.

 

[Emulator]

In view of all the problems, for which it appears Canon accept liability (have you heard anything directly from Canon?), I would say Canon should provide compensation of at least 100 or equivalent for all the time wasted and refund all your costs as well.