Loading Problem

[Thombar]

I admit I don't use my Pro 100 very often but I wanted to yesterday. I believe I did everything correctly and was attempting to print using Photoshop CC. No matter what I tried I kept getting a message on the computer screen that said it was printing and at the same time it read "load paper." I'm 99.99% sure I "loaded" the single 13x19 sheet correctly into the printer but even though I went through a total off/on, boot and reboot my computer I kept getting the same message. My computer acknowledged the printer was on and receiving info but it still read "load paper." Any thoughts or suggestions would be appreciated.

 

[The Hat]

@Thombar, you never indicated which O/S you were using when you tried to print from Photoshop, it wouldn’t be Mac O/S would it ?

 

[Thombar]

Hi Hat,
Yes, it would be Mac OS 10.10 Yosemite. Would that make a difference?

 

[The Hat]

It seems too, so try un-installing the printer driver, reboot and then reinstalling it.

 

[whynot]

Did you solve it, @Thombar? If not, could you have entered the wrong combination of printer settings?
It happens sometimeswith my printer, anyway (MP640). E.g. I sometimes forget that if I specify high quality, my printer expects paper loaded in the rear tray, where photo paper goes (rather than the cheap paper that's already in the cassette).

 

[finepics]

I occasionally got this message when I'd changed paper type and forgot to reselect manual feed instead of rear tray (which the driver sometimes defaults to). Many times I used to confuse the rear tray as meaning the manual feed!!