Epson Xp-950 paper jam

[kcgoatboy]

Ok I have a weird problem. Every time I try to print from my computer the printer gives a paper jam error. If I press the cancel button then paper comes out. If I print a nozzle check from the printer itself it prints fine. I don't understand how it can gram paper from the tray and pint a nozzle check fine but printing from the computer fails every time.

It happens whether I print from the main tray or the rear feed.

I tried the thick paper option trick.

 

[kcgoatboy]

Ok new info:

I can print documents with pictures from word and the test page from windows, but anytime I try to print pictures on any type of paper from LR, Windows Picture Viewer, Photoshop it "jams". I don't think it's a real jam I think there is some kind of paper sensor that is dirty.

Does anyone know if the Xp-950/960 has a paper sensor specifically used for photos and where it's located?

Does anyone have a copy of the service manual that I can have so i can see how to disassemble it?

 

[yam4me]

May be the problem is caused by the PW (page width) sensor that is located bellow the printer head.
It could be dirty with ink.