Canon TS8300 service tool

[kariboo92]

Hi

I've been able to enter printer's service mode easily, the printer is well recognized by Canon Service Tool v 5103
The problem is that all tools functions are failing with error code 02

Does it means that the version of this tool is not supporting TS8300 series ?

Thank for feedbacks

 

[PeterBJ]

Does it means that the version of this tool is not supporting TS8300 series ?

Checking the Ebay ad from a seller of the service tool V5103 it is seen that TS8300 series printers are not mentioned, so I think you are right that the service tool does not support your printer. Newer versions V5204 and V5306 don't seem to support the TS8300 either. I don't know if a newer version that supports your printer can be found, but maybe the use of V5103 has already caused lock of service mode?

 

[Hugorm]

I've been able to enter printer's service mode easily, the printer is well recognized by Canon Service Tool v 5103
The problem is that all tools functions are failing with error code 02

Does it means that the version of this tool is not supporting TS8300 series ?

Being a newbie myself I've had simmilar problems.
When service tool said 'error 002' at my place the reason was other errors on the printer (ts9150).
I had error 1600 and error 1003 on top of error 1700. Errors 1003 and 1600 had to be corrected before error 002 disapeared.

I was told to do a 'EEPROM SAVE' and look for a error line at the buttom of the EEPROM data.
(EEPROM SAVE means save on PC).

 

[kariboo92]

EEPROM SAVE is replying 002 error.

 

[Hugorm]

Ok I don't what is wrong, but...
Please make a capture of the first screen after you put the printer in service mode and have startet the service tool.
I want to see the total service tool picture. (especially the upper left corner).

 

[kariboo92]

Here is the full window

 

[Hugorm]

Error 005 means the service tool don't fit the printer!

 

[kariboo92]

Error 005 means the service tool don't fit the printer!

You're right, I've done too quick for the screeshot,
this time I've waited the power led to stop flashing to have the service mode ready.

 

[Hugorm]

Please show screen before you press anything.
I don't the printer is in service mode or there is someting else wrong with printer other than error 1700

 

[kariboo92]

Please show screen before you press anything.
I don't the printer is in service mode or there is someting else wrong with printer other than error 1700