Canon pro 100 paper feed problem

[istuirk]

Hello forum,
Just found this forum when doing online research about my printer problem.
I just got a used Canon Pixma pro 100 for cheap price few days ago. When I setup the printer I saw a spring located at the rear tray, it might be damaged during transportation. Now my printer can take paper from manual tray but cannot from rear tray (automatic tray) on the top of the printer. I tried to do roller cleaning but it doesn't help. I though the spring will help to push paper to the paper feeder mouth so se roller can full paper from tray. Any idea where the spring is located and how to fix it? Any input will be appreciated.
P/s: Sorry if my English is not clear enough.

Danny

 

[maximilian59]

You see the white part in the mid below the roller? This one is spring loaded. I couldn’t find any place, where this spring can be located. But I don’t know how to get access to this place.
G

ood luck.

 

[istuirk]

Thank Maxim for your reply, I tried to put this white part with my finger and it seems that it works fine. I also saw 2 springs located there. Anyway, I still can print with manual feed.