Canon Pro-10 update need help

[CindyP]

Hi all, I'm need on here & I need to see if you can help. I have a Canon Pro-10 printer. I updated Photoshop & then had to update Mac OS to Ventura 13.0 & I also updated my printer drivers. My prints still look very bad. The skin tones are very yellow. I'm not sure what to do.

 

[member 17632]

When you say still look very bad, do you mean they were bad before you did all those updates? It sounds like a printer issue and not a computer issue. Have you cleaned the printhead?

 

[CindyP]

No, my prints looked great before I did all of these updates.

 

[member 17632]

Ok. When you updated everything, maybe your print settings were cleared in the printer preferences and/or photoshop. I've had to set everything back to the way I had it after a new install.

Not that this means anything. But I've had nothing but problems with each PRO-10 I've owned or tried to service.

 

[CindyP]

I'm not quite sure what you mean?

 

[The Hat]

I also updated my printer drivers.

Just make sure your using the Canon print driver and not Mac Air Print..

 

[CindyP]

Yep, I got the driver off of the Canon website. I don't even know what Mac Air Print is.

 

[member 17632]

I'm not quite sure what you mean?

In my experience on Windows, every time you connect a new printer, the print quality and settings will be default. Even if it's the same printer you had previously. Which means you would have to update the printing preferences each time. If you updated the drivers and photoshop, you will most likely have to set everything back to what you had previously. For starters in Photoshop, you can choose who handles colors, the printer or Photoshop. Which could explain the difference in print quality.