Vertical line indentation down prints xp-970

[mark25810]

Hi there hope someone can help

I have a xp-970 and using 300gsm and 280gsm photo paper when tilted in light the printers habe vertical pressed in lines all down top to bottom spaced maybe 3cm apart or just over

Anyone know why or how to stop it, i did try thick paper setting but think thats for the print head.

Ita not the pinwheel dots as this is a full straight line pressed

Surely the printer can handle these thick papers more so since its aimed at picture painting and A3 also

 

[thebestcpu]

Hi there hope someone can help

I have a xp-970 and using 300gsm and 280gsm photo paper when tilted in light the printers habe vertical pressed in lines all down top to bottom spaced maybe 3cm apart or just over

Anyone know why or how to stop it, i did try thick paper setting but think thats for the print head.

Ita not the pinwheel dots as this is a full straight line pressed

Surely the printer can handle these thick papers more so since its aimed at picture painting and A3 also

HI @mark25810

Have you seen an actual print spec that allows for the paper thickness and type you are using?

The most I have seen published for that printer is 255 g/m2. The maximum thickness for the rear tray is 23 mil (which probably includes paper swelling from ink). Note that the paper weight is an incomplete criterion. Some papers, such as rag and matte, are thicker for a given weight (the paper components are not as dense).

As with most printers, Epson only quotes which specific Epson papers will work in their specs, so your mileage may vary with other Epson papers or non-Epson papers.

Of course, this assumes you are picking the right media setting to go along with the paper you are using, which typically controls the distance from the head to the paper

I suggest printing with an in-spec or, better yet, a supported Epson paper. If you have an issue, then it will be easier to track down the problem.

Just my own opinion, of course.
John Wheeler.

 

[mark25810]

HI @mark25810

Have you seen an actual print spec that allows for the paper thickness and type you are using?

The most I have seen published for that printer is 255 g/m2. The maximum thickness for the rear tray is 23 mil (which probably includes paper swelling from ink). Note that the paper weight is an incomplete criterion. Some papers, such as rag and matte, are thicker for a given weight (the paper components are not as dense).

As with most printers, Epson only quotes which specific Epson papers will work in their specs, so your mileage may vary with other Epson papers or non-Epson papers.

Of course, this assumes you are picking the right media setting to go along with the paper you are using, which typically controls the distance from the head to the paper

I suggest printing with an in-spec or, better yet, a supported Epson paper. If you have an issue, then it will be easier to track down the problem.

Just my own opinion, of course.
John Wheeler.

Ah see i got it after watching reviews and one used it for prints and card making and i just used same paper as she did and she doesn't have this issue as i asked her.

I was mistaken the other paper was 260gsm but obviously the extra 5 must be too much though lines are not as bad on that.

Ill habe to get some 250 or usually 240 i see more often and see what happens with that. Though not really wanting that flimsy for prints but might have to do

I don't seem to have this issue with 300gsm matt though. Just gloss

 

[thebestcpu]

Here is a reference to the supported Epson papers for the cp-970:
xp-970 E;son Compatible Papers

One of the thicker ones is the Fine Art Velvet that is 19 mils and 260 g/m2 and here is the link to that paper

https://epson.com/For-Work/Paper/Pro-Imaging/Velvet-Fine-Art-Paper/m/S041636

Hope this is of some incremental help
John Wheeler

 

[thebestcpu]

I will also add the link to the User's Guide for the Epson XP-970. It is 365 pages long, yet searchable by the table of contents or just searching by keyword.
https://files.support.epson.com/docid/cpd5/cpd57393.pdf?utm_source=chatgpt.com

John Wheeler