wilko
Print Addict
- Joined
- Feb 20, 2008
- Messages
- 235
- Reaction score
- 66
- Points
- 173
- Location
- leeds, UK
- Printer Model
- Canon Pixma
As I have 2 Canon printers under warranty I thought I would browse the Canon UK website to see what the arrangements are if Ineeded to make a claim under warranty. I was amazed to find that most printers have to be returned to Canon at the customers expense and that any goods lost in transit are the customers responsibility. Most electrical goods rarely fail under warranty but on the 2 occasions it has happened to me the company concerned have replaced or refunded at no cost to me.
I believe that under UK law the seller (not Canon) are responsible for replacement of faulty goods and therefore if a fault occurs the matter should be taken up with the seller and not Canon.
Can anyone throw any light on what seems to me to be Canon trying to absolve themselves from paying for what is a fault in their product.
I will take the matter up with the legal section of a UK Computer mag
What makes it worse is that Canon boast that this return at our expense is because we prefer this to an engineer call out.
Here is Canon's "cop out"
All products available on the Canon store - except the consumables (ink cartridges, toner cartridges and paper)* - come with a 1 year manufacturer's warranty. This warranty is in addition to, and does not affect, your statutory rights.
The warranty period starts on the next calendar day after you get a ship confirmation email from us. You will need to provide proof of your purchase to claim warranty service (e.g., order confirmation email).
You may click here ( http://www.canon.co.uk/Contact_Us/Local_Canon_Contacts/Photo_Repair_Centres.asp ) to check out our authorized service centers.
The customer is responsible for the shipment of the product to the Canon warranty service center and will pay for all related shipping costs. As Canon is not liable for products in transit, it is highly recommended that products be shipped via an insured shipping method.
Canon is responsible for the shipment of the repaired product to the customer and will pay for all related shipping costs.
*
I believe that under UK law the seller (not Canon) are responsible for replacement of faulty goods and therefore if a fault occurs the matter should be taken up with the seller and not Canon.
Can anyone throw any light on what seems to me to be Canon trying to absolve themselves from paying for what is a fault in their product.
I will take the matter up with the legal section of a UK Computer mag
What makes it worse is that Canon boast that this return at our expense is because we prefer this to an engineer call out.
Here is Canon's "cop out"
All products available on the Canon store - except the consumables (ink cartridges, toner cartridges and paper)* - come with a 1 year manufacturer's warranty. This warranty is in addition to, and does not affect, your statutory rights.
The warranty period starts on the next calendar day after you get a ship confirmation email from us. You will need to provide proof of your purchase to claim warranty service (e.g., order confirmation email).
You may click here ( http://www.canon.co.uk/Contact_Us/Local_Canon_Contacts/Photo_Repair_Centres.asp ) to check out our authorized service centers.
The customer is responsible for the shipment of the product to the Canon warranty service center and will pay for all related shipping costs. As Canon is not liable for products in transit, it is highly recommended that products be shipped via an insured shipping method.
Canon is responsible for the shipment of the repaired product to the customer and will pay for all related shipping costs.
*