Canon Pixma Pro-1 - Smudge/wipe out?

[Harritz]

Hi All,

I have a Canon Pixma Pro-1 that tends to smudge / wipeout the print.

It always happens at the same place on the paper - at the ending of the print

https://pasteboard.co/GVSiM2g.jpg

Can any one explain what is causing this and if there is a way to solve it?

Many thanks

 

[stratman]

What specific paper does this happen with? Do some papers not have this issue?

Is your paper curled before feeding it into the printer?

Next, try raising the print head slightly by selecting Prevent Paper Abrasion: http://community.usa.canon.com/t5/P...treaks-on-last-part-of-13x19-quot/td-p/131078