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the model is mk II, thanks for the manuals I will give a look at it

No the demo was did in videocall with the user right before the shipment. So I was sure it was working. Oh and I found that this piece got broken, it belongs to the upper part of the printhead, please take a look, not sure if it has anything to do with this. Thanks for the pdf.

Hello, I bought another canon 9500 from a person who shipped me this machine. The machine was previously tested in cam and worked fine. Now once arrived it says paper jam even if there's no paper stuck inside. My fear is that some sensor or something got mess up during the shipment, there's...