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Yes, it is a genuine Epson cartridge, bought from a reputable company (IT Supplies) that I have used for Epson ink for about 20 years. I had, in fact, exchanged more than a dozen emails with Epson support. They gave me the idea of the firmware update by telling me that cartridge recognition...

A new Epson ink cartridge was not recognized by my Stylus Pro 7880. About a year ago Epson updated the firmware for this printer, and Epson support and others on the internet say that this can happen when the firmware is not up to date. As it happens, there are serious problems with updating the...